buku 2d Account & Payment FAQ

Our services are available only where local law permits online gaming, sports betting, and casino services. We do not knowingly operate in jurisdictions that prohibit these activities. If you are located in Jakarta, Surabaya, Bandung, Medan, or anywhere else, you are responsible for confirming that your use of buku 2d complies with your local laws. We reserve the right to refuse or close accounts if we determine a user is accessing from a prohibited jurisdiction. For details on our service restrictions, please see our legal notice

We provide several tools to help you manage your account securely. You can update your password, enable two-factor authentication (2FA) via email or SMS, review your login history, and check your transaction records in real time. You can also request account recovery if you forget your password—we verify your identity using your registered email and mobile number. If you believe your account has been compromised, contact our support team immediately via live chat or email, and we will investigate and help restore access.

No. One person may hold only one active account on buku 2d. Multiple accounts linked to the same name, email, phone number, or payment method violate our terms. We detect and close duplicate accounts. If you have forgotten your login details, use our password recovery feature or contact support. Opening a second account to circumvent account closure or bonus restrictions may result in permanent ban from buku 2d and forfeiture of all funds.

buku 2d does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may charge their own transaction fees—check with them for details. When you request a withdrawal, we process it to the same payment method you used to deposit. Withdrawals are subject to KYC verification and anti-money-laundering checks. Processing times vary: e-wallet transfers often settle within minutes, while bank transfers depend on your sending bank's processing schedule.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet through virtual account transfers. When you choose a bank transfer, we issue you a unique virtual account number linked to your buku 2d account. Send your deposit to that number from your bank account—it must be registered under the same name as your buku 2d profile. We verify the match during KYC. Bank transfers typically settle within one to two business days, depending on your bank. For faster deposits, consider e-wallets like mobile banking or local payment, which often process within minutes.

Bonus offers on buku 2d vary by promotion. All offers are subject to conditions (playthrough requirements, game restrictions, validity period). We publish terms with each promotion so you know exactly what you're getting. Bonuses are available only to verified account holders and only where permitted by local law. Weekly cashback and seasonal promotions are examples of recurring offers. To see current offers, log into your account or contact support. We do not email unsolicited bonuses; any offer is displayed in your account dashboard.

Live-dealer tables on buku 2d stream real human dealers via multi-camera studios. You play blackjack, roulette, baccarat, and Dragon Tiger with a live person dealing in real time. The outcome is determined by physical cards or a physical wheel. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are digital games with computer-generated outcomes. Slots are faster and don't require waiting for a dealer. Live-dealer tables offer a more immersive experience but require a stable internet connection. Both are settled fairly and governed by game rules available in your account.

We offer betting on football tournaments (Liga 1, Piala AFF, Champions League, Piala Indonesia, Piala Asia) and esports events (Mobile Legends, Free Fire, PUBG Mobile). You select a market (match winner, total goals, first to score, etc.), place a bet, and wait for the official result. Bets are settled automatically once the match ends and the official governing body (league, tournament organizer, or esports circuit) confirms the result. We use certified data feeds to ensure accuracy. Disputes over settlement are reviewed by our team; contact support if you believe a result was recorded incorrectly.

You can reach our support team three ways: live chat (available in your account and on this website), email (our address is listed in the footer), or in-app messaging (if you use our mobile app). We respond in English and local languages. Live chat is typically fastest for urgent issues; email is best for detailed questions requiring documentation. Support hours and expected response windows are shown in each channel. For login or KYC issues, have your account username and registered email ready. We take security seriously and will never ask for your password.